Privacy Policy
Last Updated: 01-08-2025
Introduction
Welcome to My Recharge Solution! This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile and web application ("App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
We may collect and process the following types of information:
Personal Information: Information that identifies you as an individual, such as your name, email address, phone number, etc. This information is only collected if you voluntarily provide it to us.
Image and Document Information: When you upload a profile picture or provide identity documents (such as a government‑issued ID) through the App, we collect and store those images/documents. We use them to verify your identity and to personalise your account (e.g., displaying your profile photo). You are not required to upload these images, but certain features (such as account verification) may not be available without them.
Device Information: We may collect information about your mobile device, including the hardware model, operating system and version and unique device identifiers.
Usage Data: We collect information about how you use the App, such as the features you use and the actions you take within the App.
Location Data: If you grant permission, we may collect information about your device’s location to provide location-based services.
Log Data: When you use the App, our servers may automatically record certain information, including your IP address, browser type, and the pages or features of our App that you accessed.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the App’s functionality.
- We use the profile photo and ID documents you upload to confirm that you are the account holder and to display your profile picture within the App.
- To improve, personalize, and expand our App.
- To communicate with you, including sending you notifications and responding to your inquiries.
- To monitor and analyse usage and trends to improve the user experience.
- To protect against, identify, and prevent fraud and other illegal activities.
- To comply with legal obligations and enforce our terms and policies.
3. Sharing of Information
We may share your information with:
Service Providers: We may employ third‑party companies and individuals to facilitate our App, provide services on our behalf, or perform App‑related services. For example, we may use a third‑party identity verification service to validate your ID documents or a cloud storage provider to store your uploaded images. These third parties have access to your Personal Information and images only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
We do not sell or share your images or other personal data with third parties for advertising or marketing purposes.
4. Security of Your Information
We take the security of your information seriously and use reasonable administrative, technical, and physical measures to protect the information we collect. Uploaded images and ID documents are stored securely (e.g., on encrypted servers and accessible only by authorised personnel for identity verification). However, please be aware that no security measures are perfect or impenetrable.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Information:
- Access: You can request access to the Personal Information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete Personal Information.
- Deletion: You can request that we delete your Personal Information, subject to certain exceptions (which are separately mentioned in our Delete Account Policy). This includes the right to request deletion of your profile photo or ID documents once verification is complete, unless we are legally required to retain them.
- Objection: You can object to the processing of your Personal Information under certain circumstances.
- Withdrawal of Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at myrechargesolutionhelp@gmail.com.
6. Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party services.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
My Recharge Solution
Royal Hub Complex Shop No. 37/38 Camp Road in Front of Malegaon Court. Malegaon Dist. Nashik (423203). MAHARASHTRA
Email: myrechargesolutionhelp@gmail.com
Phone: 8888999255